How can we help?
Find setup steps, quick fixes, and a way to reach the PlayDock team.
Set up PlayDock
- Check your device. PlayDock Arcade supports iPhone and iPad with iOS or iPadOS 17 or later. Check your exact model’s wired video output and Dock fit, including its case. Check compatibility.
- Connect to your TV. Connect an HDMI cable from PlayDock to an available TV input, connect USB-C power, and dock your compatible device. Select the matching HDMI input on your TV.
- Open the app and play. Open PlayDock Arcade, allow Camera access, and face the camera toward a clear, well-lit play area. Choose a game and follow its player-framing guide.
Troubleshooting
Nothing appears on my TV.
Check that the TV is set to the connected HDMI input, PlayDock has USB-C power, and the device is fully seated. Reconnect the HDMI cable and try another TV input or cable. A USB-C port alone does not confirm video output; check your exact device model.
The game is not following my movement.
Check Camera permission in your device’s Settings. Clean the camera lens, improve the lighting, and avoid strong light behind the player. Move back until the game’s guide can see the player’s hands and feet, and keep other people and objects out of the camera’s view.
The game feels delayed.
Turn on your TV’s Game Mode, close other demanding apps, and let your device cool if it feels warm. If the problem affects only one game, include its name when contacting us.
The app or a game stopped responding.
Return to the game library and reopen the game. If that does not help, close and reopen PlayDock Arcade. Check for an app update, then contact us with the game name, the step that caused the issue, and any error text.
Games and downloads
Your PlayDock Dock includes 12 games plus free monthly updates. No account or subscription is required. See the included games.
Do I need an internet connection to play?
Balloon Pop is built in. The other games download their media once, individually or with Download all games, then play offline. Use an internet connection for those downloads and future updates.
A game download will not finish.
Keep PlayDock Arcade open and check your internet connection and available device storage. Retry the download from the game library. If it still fails, send us the game name, the displayed download size, and the exact error message.
Orders, returns and warranty
For an order question, include your order number and purchase email. For a hardware issue, also include where you bought the Dock and what happens when you connect it.
Read the shipping policy or return and warranty terms for the conditions that apply to your purchase.
Camera and privacy
Your device’s camera follows your movement, with tracking processed on your device. PlayDock Dock has no built-in camera. Read the app privacy policy for the full data practices, or see our safety and privacy guide.
Contact our team
PlayDock is operated by Rebuff Corp. Our business address is 13727 SW 152 Street, #762, Miami, FL 33177, United States.
For authorized returns, follow the return instructions. Do not send returns to our business address.
Email support@playdock.com. For app help, include your device model, iOS or iPadOS version, PlayDock Arcade version, game name, and what you have already tried.
Include any error text. Please do not send camera recordings, passwords, or payment details.