Refund Policy

Effective: November 5, 2026

This policy covers products bought from the PlayDock store at playdock.com (formerly playdock.io), which is operated by Rebuff Corp.

60-day money-back guarantee

If you are not happy with your PlayDock Dock, you can return it within 60 days of delivery for a full refund of the price you paid plus your original shipping charge. We pay for return shipping and charge no restocking fee.

Conditions:

• Trying it out is fine. The Dock must be undamaged (apart from normal handling) and returned with everything that came in the box.
• Please use the original packaging if you still have it.
• Gifts and discounted orders are covered the same way. Refunds go to the original payment method.

How to return:

1. Email info@playdock.com with your order number.
2. We will email you a prepaid return label and instructions.
3. Ship the Dock to the address on the label. Please do not send returns to our business address.

Refunds

We inspect returns and send any refund within 2 business days of receiving them. We will email you when it is issued. Your bank may take a few more days to show it. If you have not heard from us within 2 business days of your return being delivered, email info@playdock.com.

Damaged, defective or wrong items

If your order arrives damaged or is not what you ordered, email info@playdock.com with your order number and a photo if you can. We will replace it or refund you, at no cost to you.

Exchanges

To get a different item, return the one you have and place a new order.

Customers in the European Union and United Kingdom

In addition to the guarantee above, you have the legal right to cancel your order within 14 days of delivery without giving a reason. To cancel, send us a clear statement by email to info@playdock.com, for example “I cancel my order #1234”. You do not need our permission or a special form.

We will refund the price and standard delivery within 14 days of your cancellation. We may wait until we receive the item or proof that you sent it. We pay the return shipping. We may deduct only for any loss in value caused by handling the item beyond what is needed to check it.

You also have a free legal guarantee from us, as the seller, for faults present at delivery that appear within 2 years. The warranty below is in addition to that guarantee and does not affect it or your other statutory rights.

PlayDock Dock 1-Year Limited Warranty

Who gives it and who is covered. Rebuff Corp (PlayDock), 13727 SW 152 Street, #762, Miami, FL 33177, USA, warrants the PlayDock Dock to the original buyer who bought it new from PlayDock or an authorized retailer, and to anyone who received it as a gift from that buyer.

What is covered. Defects in materials and workmanship under normal use.

What is not covered:

• damage from accidents, drops, liquid, misuse, power surges, modification or unauthorized repair
• normal wear and cosmetic marks
• your iPhone, iPad, TV, cables, power adapter or any other equipment not supplied in the PlayDock box
• the PlayDock Arcade app, which has its own Terms of Use

How long it lasts. 1 year from the date the Dock is delivered to you.

What we will do. We will repair or replace a defective Dock with the same or an equivalent model at no charge, including shipping both ways. If we cannot repair or replace it, we will refund the purchase price.

How to claim. Email info@playdock.com, or write to the address above, with your order number (or other proof of purchase) and a short description of the problem. We will reply with instructions and a prepaid shipping label if we need the Dock back. There is no informal dispute-settlement mechanism for this warranty.

Limits. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 1-year length of this warranty. We are not responsible for incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

For a free paper copy of this warranty, email info@playdock.com or write to the address above.

Questions

Email info@playdock.com, or write to Rebuff Corp (PlayDock), 13727 SW 152 Street, #762, Miami, FL 33177, United States.