Privacy Policy

Effective: November 5, 2026

This policy explains how Rebuff Corp, which operates PlayDock (“we”, “us”), handles personal information when you visit playdock.com, shop in our store, sign up for emails or contact support. The PlayDock Arcade app has its own App Privacy Policy, because the app works very differently: no account, no ads and on-device camera processing.

Information we collect

• Contact and order details: name, email, phone, billing and shipping addresses, items ordered and order history.
• Payment details: processed by Shopify and its payment partners. We see the payment type and confirmation, not your full card number.
• Account details, if you create a store account.
• Messages you send to support, and anything you include in them.
• Newsletter sign-up: your email address and when you confirmed it.
• Device and usage information: IP address, browser and device type, pages viewed, cart activity, referring site, ad-click identifiers, and cookies or similar identifiers. See “Analytics, advertising and session recording” below.

We collect this directly from you, automatically when you use the site, and from our service providers and advertising partners.

How we use it

• to process, ship and support orders, returns and warranty claims
• to answer your questions
• to send newsletters you asked for (you can unsubscribe at any time)
• to measure and improve the site
• to measure our ads and show PlayDock ads to people who visited our site, where you have allowed it
• to prevent fraud and keep the site secure
• to meet legal, tax and accounting obligations

Analytics, advertising and session recording

With your permission, where your region requires it, we use these tools. Each can collect information about your activity on our site, and some can collect it across other websites over time:

• Shopify analytics and marketing features.
• Google Analytics and Google Ads, to understand visits and measure ads.
• Meta Pixel, to measure Facebook and Instagram ads and show PlayDock ads to past visitors.
• OpenAI ChatGPT Ads Measurement Pixel, to measure our ads in ChatGPT. It can receive page and cart events, ad-click identifiers and browser identifiers. Where matching is on, some customer details are hashed in your browser before they are sent.
• Microsoft Clarity, which records how visitors scroll and click (session recordings and heatmaps) so we can improve the site. We mask page content and exclude checkout and account pages.

Analytics and advertising are off until permission is confirmed where your region requires consent. You can change your choices at any time in the choices panel on this page. We honor the Global Privacy Control signal as an opt-out for that browser. We do not respond to other “Do Not Track” signals, because there is no common standard for them. Declining optional tracking never stops you from shopping.

Who we share it with

• Service providers who work for us:
  • Shopify (store, checkout and hosting)
  • payment processors
  • shipping carriers
  • Gorgias (customer support)
  • Resend (newsletter email)
  • cloud and security providers
• Advertising and analytics partners, as described above, who use the information under their own privacy policies.
• Others when required: to comply with law, protect rights and safety, or as part of a merger, sale or reorganization of our business.

We do not sell your information for money. Some US state laws treat sharing with advertising partners for targeted ads as a “sale” or “sharing”. You can opt out here, through the choices panel, or with Global Privacy Control.

Shopify

Our store is hosted by Shopify, which processes information about your use of the store to provide and improve its services, and may use it for features it offers across merchants. Shopify is responsible for that processing. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Children

Our store is for adults. It is not directed to children under 13, and we do not knowingly collect their personal information here. If you believe a child has given us information, email info@playdock.com and we will delete it. Families using the app should see the App Privacy Policy.

How long we keep it

• Order, return and warranty records: as long as needed for tax, accounting, warranty and legal purposes, usually up to 7 years.
• Support messages: as long as needed to help you and keep a record of the issue.
• Newsletter data: until you unsubscribe or ask us to delete it.
• Analytics and advertising data: under each provider’s retention settings.

Security

We use reasonable safeguards, and payments are handled by PCI-compliant processors. No system is perfectly secure, so please do not email sensitive information such as passwords or full card numbers.

Your rights

Depending on where you live, you may have the right to:

• know what personal information we hold, and get a copy
• correct or delete it
• opt out of targeted advertising, “sale” or “sharing”
• withdraw consent
• appeal our decision

Email info@playdock.com or use the links above. We will verify your request, respond within the time the law requires and never treat you differently for using your rights. An authorized agent may act for you with proof of permission.

In the European Economic Area and United Kingdom, we rely on:

• contract, to fulfil orders
• legitimate interests, for security and service improvement
• consent, for analytics, advertising and newsletters
• legal obligation, for tax records

You may also object to or restrict processing, and complain to your local data-protection authority. Information may be processed in the United States and other countries under recognised safeguards such as Standard Contractual Clauses.

Changes

We will post any update here with a new effective date. If a change is significant, we will give more prominent notice where the law requires it.

Contact

Rebuff Corp (PlayDock), 13727 SW 152 Street, #762, Miami, FL 33177, United States · info@playdock.com. For the purposes of data-protection law, Rebuff Corp is the controller of your personal information.